Orders are dispatched within 24–48 hours and usually arrive within 3–5 working days across Pakistan. Orders in Lahore and Islamabad often arrive sooner. We'll share your tracking details once your parcel is on its way.

Any delivery charge is shown clearly at checkout before you pay — no surprises. Keep an eye on our announcement bar for free-delivery offers.

Once your order is dispatched we'll share your tracking number by SMS, WhatsApp or email. You can also message us on WhatsApp at 0349 4109662 with your order number for an update.

Message us as soon as possible on WhatsApp or email. If your order hasn't been dispatched yet, we'll happily update or cancel it.

Of course! Visit us at Shop No 6, Sector C, H&M Plaza, Bahria Town, Lahore to see and try our products in person.

We accept online payments only — JazzCash and EasyPaisa — through our secure checkout powered by SkyMind Solutions.

Yes. Payments are processed by our payment partner using encrypted, industry-standard security. LuxeConcepts never sees or stores your MPIN or OTP — and we will never ask you for them.

First check your JazzCash or EasyPaisa balance, then try again. If money was deducted but your order wasn't confirmed, send us your transaction ID on WhatsApp or email and we'll sort it out quickly.

You can return items within 30 days of delivery as long as they are unopened, unused and in their original packaging with the seal intact. For hygiene reasons, opened skincare and makeup can't be returned unless it arrived damaged or faulty.

Send us your order number and the item you'd like to return on WhatsApp (0349 4109662) or email. We'll confirm the next steps and arrange the return.

Once we receive and check the item, your refund is sent back to the original payment method. The time it takes to show in your account depends on your bank or wallet.

We're sorry! Message us within 48 hours of delivery with a photo of the item and packaging, and we'll replace it or refund you at no extra cost.

Yes — we only sell 100% original products from brands like The Ordinary, CeraVe, LANEIGE, Garnier and more. If you ever have a question about a product, message us and we'll share its details.

Each product page explains what it's best for. If you're unsure, tell us your skin type and concerns on WhatsApp and we'll suggest a simple routine for you.

We always recommend it, especially for sensitive skin. Apply a small amount behind your ear or on your inner arm and wait 24 hours. If you notice redness or irritation, don't use the product.

Keep products in a cool, dry place away from direct sunlight, close lids tightly after use, and use them within the period shown on the pack after opening.